Your privacy is very important to us!
We have updated our Privacy Policy to let you know how we treat personal data when you visit the website www.guitom.com or our mobile applications, what your rights are and what security measures we have adopted to protect your data.
Guitom, with its registered office at Rua do Casaca n4, 4705-629, Sequeira, Braga, with the collective person identification number no. 515739740 is the entity responsible for the processing of your personal data and ensures that they are processed in a lawful, fair and transparent manner, in accordance with the provisions of the national legislation in force on this matter and the General Regulation on Data Protection – EU Regulation no. 2016/679 of the European Parliament and of the Council of 27 April 2016.
Purpose of Information Collected
Personal Data: Your name, email address, address, credit card number or other available means of payment, as they are essential for processing your order and purchasing the products on this website, in order to comply with obligations under applicable laws and regulations or to provide other services provided on this website and requested by you. Unfortunately, refusal to provide us with some personal data may prevent us from processing your order to purchase products or to provide other services on this website.
Customer History: For the purpose of communication that enhances and personalises the offering of products, services, promotional or advertising campaigns, we store information about products purchased, dates of purchase, contacts with our support department, campaign/response history, complaint history, responses to customer satisfaction surveys, as well as other metrics to support our customer service.
Browser cookies: We use cookies to store information such as your personal preferences when you visit our website. This may include a simple pop-up, or a link in various services we provide. However, you can turn off your cookies in your browser options, or by making changes to anti-virus program tools. However, this may alter the way you interact with our website or other websites. It may also affect, or prevent you from logging on to our website, programs, or other Internet sites.
Automatic information through applications, website and social media: We may automatically collect information contained in browsing and usage logs. The information contained in logs, includes your IP address, your ISP, your browser, the time of your visit and which pages you visit within our website, behavior within the applications and website, location information if permitted, as well as other statistics.
For sending a gift to a friend, or when a user wishes to recommend to a friend a service provided on this website or the purchase of a specific product published on this website, we may also have access to third parties’ personal data, name and address, which are disclosed by the users of this website. The processing of this data is based on the pursuit of the legitimate interests of Guitom.
Potential recipients of your information
Your personal data may be disclosed to natural or legal persons for: providing electronic payment services through credit/debit cards, processing product sales, choosing, packing and shipping products, solving problems related to the sale of products, receiving payments for the purchase of products, as part of marketing campaigns involving duly identified partners where you have given us your consent, processing customer product returns.
In addition, your personal data may be communicated to judicial, tax and regulatory authorities for compliance with legal obligations and at the express request of those authorities.
Conservation of your personal data
We retain your data only for as long as is necessary for the purpose for which it was collected. Once the maximum storage period has elapsed, your personal data will be irreversibly anonymised (anonymised data may be retained) or will be securely destroyed.
To enable us to provide you with optimum customer service and for marketing purposes, your personal data will be stored for a maximum of 5 years from the date of the collection of your consent, unless you have withdrawn your consent within this period.
As for the data we receive from third parties, they will only be kept for as long as is necessary within the scope of the purpose for which they were collected, and will subsequently be destroyed in a secure manner.
Data security and protection
We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), and there are internal reviews of our collection, storage and processing practices, as well as physical security measures to guard against unauthorised access to systems where we store personal data. However, no Internet or email transmission is ever completely secure or error-free. In particular, e-mails sent to or from our services may not be secure. You should therefore take special care in selecting the information you send by e-mail and other digital channels. We advise you to keep your devices for accessing our website and other services always up to date and with protection systems (antivirus, firewall, anti-spam filters, etc).
Rights of the data subjects
All personal data subjects have the right to:
access their data (upon request) and to all information concerning their processing operations;
obtain the rectification of their personal data;
request the erasure of their personal data, provided that it is no longer necessary for the purpose for which it was collected and/or for compliance with any legal obligations of Guitom, as well as to demand, in certain cases, the limitation of its processing;
to oppose their use for marketing and/or advertising purposes;
to data portability and to receive a copy of your data;
to withdraw, at any time, consent previously given for data processing.
The user may exercise the respective rights by sending an e-mail to: geral@guitom.com indicating the reason for the request.
Should you decide to exercise these rights and if one of the personal data supplied is your e-mail address, please specify this in your written request, indicating the e-mail address from which you wish to exercise your rights of access, rectification, cancellation and opposition.
Children’s personal data
Personal data relating to children under 16 will not be processed, nor will any order placed online by them be recognised. If we discover that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.
Other information
As a holder of personal data and in case of violation of such data, you have the right to lodge a complaint to the control authority (Comissão Nacional de Proteção de Dados – CNPD, Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa – Tel: 351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt) as well as to seek judicial remedies.
This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website or our mobile applications.
